Dog Articles - Pharmacy - FAQ

Prescription Food and Pet Medications on Dog.com are prescription medications which can only be dispensed and shipped to you by our partner Pet’s Choice Pharmacy once your veterinarian provides a valid prescription to their licensed pharmacists. Placing an order is simple and requires only enough information for Pet’s Choice to verify your pet's prescription with your veterinarian.

If your pet needs a prescription medication, log on to Dog.com and add the necessary items to your shopping cart, along with your vet and pet information and with any other items you need to purchase. After the order is placed, Pet’s Choice Pharmacy will contact your veterinarian directly to obtain the prescription from them. Please note: your veterinarian must have a current relationship with you and your pet and believe the requested medication is appropriate for your pet for them to approve a prescription.

Once the prescription is sent to Pet’s Choice Pharmacy, their pharmacists will fill and ship out your pet medications within one business day.

If your prescription is valid for refills (i.e., your veterinarian has approved the prescription for refills), Pet’s Choice Pharmacy will ship your product the next time you place an order.

Any item featuring the Rx symbol is a prescription medication that requires a valid prescription from your veterinarian. Before these items can ship, Pet’s Choice Pharmacy will need to verify your pet's prescription information with your veterinarian. We’ll ask you for all the necessary information we you add the item to your cart.

No need to worry, you do not need to wait for approval of your prescription medication order for the rest of your items to ship! Non-prescription items will ship as soon as possible and your prescription medications will ship separately from the Pet’s Choice Pharmacy once they obtain approval from your veterinarian. You will receive separate shipping confirmation emails as each part of your order ships.

Unfortunately, we cannot offer international shipping of prescription items. Pet’s Choice Pharmacy is a licensed in all states, except North Carolina (pending) and therefore cannot ship to any foreign countries, APO, FPO, or US territories without exception.

Pet’s Choice Pharmacy is not allowed to accept digital copies of pet prescriptions due to United States Pharmacy regulations, they accept only faxes sent directly from your veterinarian to Pet’s Choice Pharmacy. Pet’s Choice Pharmacy will contact your veterinarian directly to obtain your prescription information as quickly and safely as possible.

Pharmacy regulations do allow you to send in a hard copy of the prescription signed by your veterinarian through physical mail; however, it is generally much faster and easier if the pharmacy obtains the prescription information directly. To mail your prescription information, please send to:

Due to pharmacy regulations, Pet’s Choice cannot legally accept returns for prescription items, once the shipment has left the pharmacy. If you have a problem with your medication order, Pet’s Choice Pharmacy will be happy to assist you. If you wish to cancel an order that has not been approved yet by your veterinarian, you can cancel that order by giving us a call.

If your veterinarian has denied your prescription request, Pet’s Choice Pharmacy will communicate the information that your vet has provided as to the reasons why it was denied. Generally, this may happen because your vet needs to see your pet before authorizing the prescription. In some cases, the prescription medication may not be appropriate for your pet and the best thing for your pet is to bring them in to their clinic.

Our Customer Care team will reach out to you if your prescription is denied. We will never charge your credit card if your pet's prescription cannot be fulfilled.

For new orders, the pharmacists at Pet’s Choice Pharmacy need to obtain approval for the prescription medication from your veterinarian. This process is dependent on how fast your veterinarian responds to Pet’s Choice Pharmacy, but will generally take more than a day as they are busy caring for many pets. You are welcome to contact your veterinarian directly to determine the timeline for approval, but Pet’s Choice pharmacists do their best to contact your vet as quickly as possible. Once the approved prescription is received, Pet’s Choice Pharmacy will fulfill your medication order as quickly as possible.

For authorized refills, Pet’s Choice Pharmacy will ship those medications out rapidly.

When you place an order over the weekend, orders will be processed on Monday.

Dog.com has partnered with Pet’s Choice, a fully accredited Vet-VIPPS certified national pharmacy. Pet’s Choice, located in Belleville, Kansas, is fully licensed to distribute pharmaceuticals in all states except North Carolina (pending). This licensing ensures that Pet’s Choice uses the proper standards for handling and dispensing pet-related medications in each state. It is through this partnership that we are able to provide you with a safe, low-cost alternate for ordering your pet's prescription medication.

Dog.com is not a licensed pharmacy ourselves but has been approved to be an e-Advertiser by the National Association of Boards of Pharmacy (NABP). This means that Dog.com may advertise and offer prescription products through this website. Dog.com never functions as a pharmacy at any time. Dog.com is permitted to display pet medications on the site and these medications are fulfilled and delivered only through Pet’s Choice, a full Vet-VIPPS certified pharmacy through NABP. Pet’s Choice Pharmacy is licensed in all states, except North Carolina (pending).

All medications, both prescription and over the counter, should be disposed of safely and properly. Please follow these FDA guidelines for proper disposal of medications that are no longer needed:

http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm