For phone orders we accept Check by Phone payment option.
Please note: Orders placed using the Check by Phone option may be delayed one business day due to processing time. Orders placed with credit cards will be processed immediately.
General Shipping Information
Shipments are delivered Monday through Friday. We do offer Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability; please call customer service at 1.888.809.0750.
Delivery times may vary as orders maybe ship from more than one location and certain items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
Items Ship Separately
Please note that item(s) may ship separately from other locations and/or ship in separate boxes. For example, large heavy items will not ship with a light bulb. So if your purchasing items that are not friendly shipping together, you will receive the balances of your order in separate boxes.
What are the shipping options for my order?
||Est. Delivery Time
||7-10 Business Days
||2-6 Business Days
|3 Day Shipping
||3 Business Days
|2nd Day Air
||2 Business Days
|Next Day Air
||1 Business Day
||7-10 Business Days
*Please note Economy shipping may utilize USPS for final delivery.
*Please note that due to carrier restrictions, some products shipping to the 48 contiguous states must be sent via Ground Shipping and are not available for Economy Shipping.
*Orders to APO/PPO, PO Box, Guam and the Virgin Islands ship Priority Mail. Order to Puerto Rico can be shipped Economy or Priority Mail..
How are the shipping charges calculated for my order?
Shipping costs are calculated based on the total weight of items in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion.
What is an Oversize charge?
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional charge per oversized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger or heavier items.
What are the weight and size limits for shipping?
There are no limits to the total weight of your shipment or the total number of packages in your shipment. We reserve the right to ship orders over 200 lbs. via motor freight. A member of our customer service team will contact you with a quote for accurate freight costs.
What happens when I order a heavy or bulky item?
Certain products can only be delivered by truck. Online these products will be identified on the product page as “Shipping restrictions apply - Truck Only”. Your order will be processed, but placed on “HOLD” and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
Can I ship my order to Alaska or Hawaii?
Yes. A $29.95 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider.
Can I ship my order to Canada?
We make placing orders for delivery to Canada quick and easy!
Select items marked with "Ships to Canada" messaging and process your order as you normally would. Any additional charges will be calculated in your Billing Summary Page. If you have any questions please contact us online or call us at 1.888.809.0750.
Canadian Shipping & Sales Policies
Only items eligible for Canadian Shipping will be allowed to be shipped to a Canadian shipping address.
Cost for Canadian Shipping
If you have additional questions regarding Canadian Shipping, please contact Customer Service at 1-800-367-3647.
Can I ship my order internationally?
Dog.com is happy to accept orders from friends around the globe. We have partnered with Bongo International to service our international customers.
International customers can either select “International Checkout” on the cart page or select the “Click here to ship internationally.” link at checkout to be automatically transferred to Bongo’s secure International Checkout page. You will then be provided with international shipping costs, as well as any duties and taxes required for your shipment.
Once you have completed the checkout process, you will receive an email from Bongo requesting that you validate your order. Once the order has been validated, Bongo will charge your credit card for the entire purchase amount. You will then receive a second email from Bongo International confirming your order. We will ship the goods to Bongo’s Global Distribution Facility where Bongo will process the order and transport the goods to your international address.
Some items sold by Dog.com cannot be shipped internationally due to import restrictions, manufacturer restrictions, or size. For example, pet food and products containing animal by-products cannot be shipped internationally. Items unable to be imported to your destination country will be removed from your shopping cart once you are redirected to Bongo’s website to complete the order.
Some items that have import restrictions may be allowed if an import license is obtained. These items will remain in your shopping cart once you are redirected to Bongo’s website to complete your order, and it is your responsibility to check with your local customs office to see if an import license is required to receive your item(s) prior to completing the order.
For products shipped internationally, please note that any manufacturer warranty may not be valid, manufacturer service options may not be available, product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements, and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).
Must I sign for my delivery?
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and dog.com must be notified immediately. You must save all shipping and merchandise packaging.
May I choose my shipping carrier?
No. You may choose only the delivery method.
Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1-800-367-3647. You must save all shipping and merchandise packaging.
Is expedited shipping available on all products?
Expedited shipping is only available on those products that can be air shipped in accordance with shipping service provider requirements. Products exceeding weight or girth limits and products falling under the hazardous materials (hazmat) guidelines for dangerous materials cannot be expedited. These products are duly noted on the product information page.
Why does "Next Day", "2nd Day" or "3 Day Shipping" deliveries sometimes take longer than that to arrive?
Next Day, 2nd Day Air and 3 Day Shipping orders placed after 2 p.m. Eastern Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, 2nd Day Air packages arrive the second full business day after shipment and 3 Day Shipping packages arrive the third full business day after shipment.
Placing your order very late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time. As a rule, you can expect orders shipped Next Day to take 2-3 business days to arrive, orders shipped 2nd Day to arrive within 3-4 business days and orders shipped 3 Day Shipping to arrive within 4-5 business days.
What is the Free Shipping policy?
*Free Economy Shipping applies to select items at Dog.com as indicated on the product description page. Look for the “FREE SHIPPING!” on qualifying item product pages. Offer valid only for orders shipped within the contiguous 48 U.S. states. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of Dog.com.
Are there any shipping restrictions based on delivery location?
*Economy shipping available to the 48 contiguous United States.
*Ground shipping available to the 48 contiguous United States and Canada.
*Air shipments (2nd Day and Next Day) available to the 50 United States.
*Priority Mail available to Guam, Puerto Rico and the Virgin Islands.
California Only - Pesticide Sale Restriction
A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecides, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellants and Disinfectants & Sanitizers. If a product fails to meet California use requirement, TABcom, LLC will restrict product shipment to comply with California state law.
State Product Sale/Shipping Restrictions
We sell/ship product to all 50 states and Canada. Some products have very specific state selling restrictions and or regulations and by law we are not authorized to sell. For example; vaccines, prescription drugs, wormer and select insect repellents are restricted sale items in select states. We will notify you of any items that are restricted due to state regulations at time of order placement. We’re sorry, but by law we cannot sell these items.
We administer return credits within 48 hours after the product is received in our return center.
View our complete Return Policy.
dog.com does not reimburse return shipping for products returned for reasons that are not the fault of dog.com.
Call Customer Service at 1.888.809.0750 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.
Yes, depending on the availability of the items. Call Customer Service at 1.888.809.0750.
Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be applied to any other promotional offers or discounts, applied to previous orders or to Business to Business orders.
Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to manufacturer guidelines and the low prices we have on all products, clippers, clipper blades, and certain other products are excluded from promotional discounts. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors or omissions.