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Shipping & Delivery

Shipping Method Est. Delivery Time Carrier Base Rate Per Pound
Economy Shipping
(for orders under $30)
10-15 Business Days USPS $11.90* $0.75
Economy Shipping
(for orders over $30)
10-15 Business Days USPS $8.95*
Economy Shipping
(for orders over $49)
10-15 Business Days USPS FREE* $0.75
Expedited Ground
(for orders under $30)
2-6 Business Days FedEx $14.89* $0.75
Expedited Ground
(for orders over $30)
2-6 Business Days FedEx $11.94* $0.75
Expedited Ground
(for orders over $49)
2-6 Business Days FedEx $2.99* $0.75
2nd Day Air 2 Business Days FedEx $17.99 $1.30
Next Day Air 1 Business Day FedEx $25.99 $2.00


Expedited orders placed after 2 p.m. Eastern Time will not be shipped until the following business day

Delivery available Monday - Friday. Saturday delivery available in certain areas.

*FREE SHIPPING OFFERS

$49 Offer

Economy Shipping for orders under $49 (not including postage & handling) are charged the base rate of $8.95 + the per pound rate of $0.75 for any FOB item. An FOB item is any item flagged as weighing 3 lbs. or more. Economy orders are delivered by the post office and are not trackable. * To keep our prices the lowest in the industry, an additional charge of $2.95 will be added to orders under $30.

Expedited Ground Shipping for orders under $49 (not including postage & handling) are charged the base rate of $8.95 + the upgrade weight of $2.99 + the per pound rate of $0.75 for any FOB item. An FOB item is any item flagged as weighing 3 lbs. or more. Expedited Ground orders are trackable through FedEx. * To keep our prices the lowest in the industry, an additional charge of $2.95 will be added to orders under $30.

Economy Shipping for orders over $49 (not including postage & handling) are only charged the per pound rate of $0.75 for any FOB item. An FOB item is any item flagged as weighing 3 lbs. or more. Economy orders are delivered by the post office and are not trackable.

Expedited Ground Shipping for orders over $49 (not including postage & handling) are charged $2.99 the per pound rate of $0.75 for any FOB item. An FOB item is any item flagged as weighing 3 lbs. or more. Expedited Ground orders are trackable through FedEx.

Air Shipments

2nd Day
Customers that wish to upgrade to 2nd Day Air pay only $17.99 Base Rate + $1.30 per pound for any FOB item.

Overnight
Customers that wish to upgrade to Overnight Air pay only $25.99 Base Rate + $2.00 per pound for any FOB item. These orders are delivered by 2:00pm the next business day.

Air shipments are excluded from any FREE SHIPPING offers.

General Info

We ship 95% of all orders received by 12:00pm ET the same day. Certain products are unable to ship via any air service and these are identified within the product detail pages as "Can't Ship Air". These products are shipped via ground only (through either USPS or FedEx Ground). Cages weighing more than 70 lbs. can only be shipped via FedEx Ground. Products shipping to AK, HI or any of the US Territories can only be shipped via Priority Air.

Delivery to Canada

A service fee of $19 will be added to all orders shipped to Canada to cover the cost of the brokerage fee. This fee will be in addition to the Expedited Ground charge. Customer is responsible for all Duties & Taxes.

** Prices and terms are subject to change without notice.




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CUSTOMER SERVICE: Customer Service Phone Number 1.800.367.3647 | Customer Service Email Address customerservice@dog.com