100% Customer Satisfaction Guarantee
At Dog.com, we want you to have the best possible experience with us. In fact, our number one goal is to give you an exceptional online experience! We promise to provide you with excellent customer service and the best prices possible on all your favorite gear. We always welcome your feedback to help provide all of our customers with the best service!
Our Price Match Guarantee
While you are shopping on Dog.com, if you find the identical item at an online competitor at a lower price, then we will match that price. We’ll match the price if you buy a qualifying item at Dog.com and then find the identical item for less at select online competitors or any online retailer who sells products under the same brand name.
Please see below for more information on our price match policy and guarantee.
Price Match: Guidelines, Limitations, and Exclusions
Our goal is to meet the needs of our customers and we are happy to match a price as long as we can verify the price from an authorized reseller. Please note that competitors may be selling below the authorized selling price allowed by the manufacturer. MAP (Minimum Advertised Price) polices are enforceable by the manufacturer and we are bound to honor these pricing policies.
- Our price match guarantee is valid prior to purchase and up to 14 days after date of sale.
- Item must be identical brand name, size, weight, color, model number and must be in stock.
- We reserve the right to limit quantities to one per customer, per item, per day.
- NO rain checks will be issued for out of stock items.
- We reserve the right to verify a competitor’s price and product availability.
- The calculation of the total price will include the shipping charges and the price of the product.
- Price matches are excluded from Thanksgiving Day up to and including the Tuesday after Thanksgiving.
- We reserve the right to restrict price matching due to online typographical errors.
- Marketplaces (Amazon, Sears, etc.) and auction sites (eBay) prices and prices from other third party sellers will not be honored.
- Items ineligible for price match include, but are not limited to, supplements, wormers, pharmacy, e-certificates and auto ship items.
- We cannot price match items which are doorbusters, closeouts, BOGO, clearance, limited quantity items, refurbished items, liquidation, out of stock items, free product offers, special orders and gift with purchase.
- Prices from paid membership clubs or paid loyalty programs which require a club or loyalty card will not be honored.
To better serve our customers, we offer a variety of Customer Service contact options: Learn More >
In addition to our friendly Customer Service staff, we offer 24-7 order status and tracking updates: Learn More >